Privacy Policy – How tm15 ph Collects and Protects Your Data

1Introduction

This Privacy Policy describes how tm15 ph collects, uses, stores, and protects the personal information of players who register and use the platform. It applies to all users of tm15 ph, whether accessing through a mobile browser, desktop device, or any other compatible method.

By registering an account on tm15 ph, you confirm that you have read this Privacy Policy and consent to the data practices described here. If you do not agree with any part of this policy, you should not create an account or use the platform.

This policy may be updated from time to time. When changes are made, the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically so you stay informed about how your data is handled.

2What Information We Collect

tm15 ph collects personal information in two ways: directly from you when you register and use the platform, and automatically through your interaction with the platform's systems.

Information you provide directly:

• Full legal name, date of birth, and gender (as provided during registration)
• Contact details including email address and Philippine mobile number
• Government-issued ID documents submitted for KYC verification (e.g. passport, driver's license, SSS/UMID card)
• Payment account details linked to your tm15 ph account for deposits and withdrawals in PHP
• Communications you send to our support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and general location data
• Session activity logs including login times, pages visited, and games played
• Transaction records including deposit amounts, withdrawal requests, and betting history
• Cookie and session data used to maintain your logged-in state and platform preferences

3How We Use Your Information

Every piece of information collected by tm15 ph is used for a specific, legitimate purpose. We do not collect data speculatively or beyond what is reasonably required to operate the platform and serve Filipino players effectively.

We will not use your data for any purpose outside of those listed above without notifying you first and, where required, obtaining your explicit consent.

4KYC Documents and Identity Data

KYC (Know Your Customer) verification is a mandatory step for all tm15 ph players before withdrawal of funds is permitted. The documents you submit — including government-issued photo IDs — are treated as highly sensitive personal data and are handled with additional care.

KYC documents are used solely to confirm your identity, verify your age (21+), and match your account details to your registered payment account. They are stored securely using encryption and are not shared with any third party except where required by law or by a financial institution processing your transaction.

Once your KYC verification is complete and confirmed, you will not need to re-submit the same documents unless there is a specific reason for re-verification — such as a significant change in account details or a compliance review.

5Sharing Your Information

tm15 ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processing: Your payment account details are shared with the relevant payment channel (such as local bank transfer partners) solely for the purpose of completing your deposit or withdrawal in PHP.
• Platform service providers: Certain technical functions of the platform are supported by third-party service providers — including hosting, security, and analytics providers. These providers access only the data necessary to perform their specific function and are contractually bound to keep it confidential.
• Legal obligations: We may disclose your information if required to do so by applicable law, regulation, or a valid legal order from a competent authority.
• Fraud and security: Where we reasonably suspect fraudulent activity or a security breach, relevant data may be shared with fraud prevention partners or law enforcement as necessary.

In all cases, we share the minimum amount of data necessary for the specific purpose and require the receiving party to handle it appropriately.

6How We Protect Your Data

tm15 ph uses a combination of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform
• OTP (One-Time Password) authentication to verify your identity during login and transactions
• Encrypted storage of sensitive personal data including KYC documents and payment details
• Access controls that limit who within the platform team can view sensitive player data
• Regular security reviews and monitoring for suspicious account activity

While we apply these protections diligently, no system can guarantee absolute security. You also play an important role in keeping your account safe — keep your password confidential, never share your OTP, and contact our support team immediately if you suspect unauthorised access to your account.

7Cookies and Session Data

tm15 ph uses cookies and similar session technologies to keep you logged in, remember your platform preferences, and understand how players are using the platform so we can improve it. Cookies are small data files stored on your device by your browser.

The cookies we use fall into the following categories:

• Essential cookies: Required for core platform functionality such as maintaining your login session and processing transactions. These cannot be disabled without breaking basic platform features.
• Functional cookies: Store your preferences such as display settings and language to provide a more consistent experience across sessions.
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. This data is aggregated and not linked to individual identities.

You can manage cookie settings through your browser's privacy settings. Disabling essential cookies may affect your ability to use the platform normally.

8Data Retention

tm15 ph retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with legal, regulatory, and financial record-keeping requirements. The specific retention period for different data types depends on the nature of the data and the purpose for which it was collected.

Transaction records, KYC documents, and account activity logs are retained for a minimum period following account closure to satisfy applicable legal and compliance requirements. After this period, data that is no longer required is securely deleted or anonymised.

9Your Rights Over Your Data

As a tm15 ph player, you have rights over your personal data. These include:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that we update it.
• Right to deletion: You can request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to object: You can object to certain types of data processing, including any use of your data for purposes you have not consented to.
• Right to data portability: In certain circumstances, you may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact the tm15 ph support team through your account. We will respond to your request within a reasonable timeframe. Some requests may require identity verification before we can process them.

10Players Under 21

tm15 ph is strictly for players who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under this age. If we become aware that a player is under 21, their account will be immediately closed and any associated personal data will be deleted, subject to any legal retention requirements.

If you believe a person under the age of 21 has registered an account on tm15 ph, please contact our support team so we can investigate and take appropriate action.

11Contact for Privacy Queries

If you have questions, concerns, or requests relating to this Privacy Policy or the way tm15 ph handles your personal data, you can reach our support team through the contact channel available within your account dashboard. You can also visit our FAQ page for answers to common questions about account and data management.

For questions about your account terms more broadly, refer to our Terms & Conditions. For responsible gaming tools and self-management options, visit the Responsible Gaming page.